GENERAL CONDITIONS OF USE AND SELLING ONLINE OF THE SITE www.balonia.com
This document establishes the General Conditions of Use and the General Conditions of Sale Online of the web page www.balonia.com, and all subdomains / sub-websites. The domain www.balonia.com is owned by By Balónia - Comércio e Decorações Unipessoal Lda., A commercial company with head office at Rua 5 de Outubro nº5 - Montenegro, Faro, company number 503 912603, enrolled at the Commercial Registry of Faro With the Nº 3653, with the share capital of 5,000.00 €.
By Balonia - Comércio e Decorações Unipessoal Lda reserves the right to modify freely and at any time these General Conditions of use and sale in order to adapt them to the applicable legislation, without need of any prior notice. Both browsing the website www.balonia.com as well as the purchase of any product in this online space presupposes the acceptance of the present General Conditions of use and Sale Online on this page. The online sale is valid only and applies to the territories of Mainland Portugal, the Azores and Madeira Islands.
The User undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morality and good manners, or rights and interests of third parties.
The user must refrain from obtaining information and contents accessible through the web page.
Amendment of these Conditions
By Balonia - Commerce e Decorações Lda reserves the right to unilaterally change and at any time, without prior notice, the presentation and content of the website, its services and the general conditions of use. These modifications will serve to improve the website, while improving the services offered to the user of the website.
All content and information contained in www.balonia.pt are the property of By Balónia - Cormércio e Decorações Lda., And for that reason the use, reproduction, copying and dissemination by other means of logos, texts, images and videos included in that website Subject to its prior authorization.
PRODUCT AND PRICE INFORMATION
By Balónia - Comécio e Decorações Lda takes into account the information on the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products marketed, in strict respect to the best standards of the market.
The retail prices indicated on www.balonia.come your subdomains are presented in euros. VAT is included in all mentioned prices.
The costs of the shipping service are borne by the user and buyer, and add to the total value of the selected products. By default, the site chooses the minimum value of shipping costs according to the zip code. In case the order exceeds the weight established for the minimum value, the value of the cargo will be recalculated according to its weight and the user or buyer will be informed of the new value before the order is shipped.
A Balonia - Comércio e Decorações Lda., Reserves the right to change prices at any time. However, By Balonia - Comércio e Decorações Lda undertakes to apply the rates and prices of the articles, indicated at the time of making the purchase request, except:
In the event of a computer, manual, technical or other error, which causes a substantial change not foreseen by By Balonia - Comércio e Decorações Lda, in the retail price, in such a way that it becomes exorbitant or Manifestly whimsy.
In these cases the purchase order will be considered invalid and void.
The prices and products available on www.balonia.com, are only valid for purchase orders made through www.balonia.pt, and may not coincide with other prices in the physical store, unless specifically indicated promotions online.
To place an order you need to access www.balonia.com and register as a user of the site, filling out the form for this purpose.
Availability of products
All the articles that are in www.balonia.com are available for order unless sotck is broken, in this case the customer will be warned. However some products may have different lead times, others may be available for immediate delivery. There may still be situations where the product is on the site but it is no longer possible to place your order because it has since been discontinued by the supplier.
By Balonia - Comércio e Decorações Lda offers several methods to pay your order at www.balonia.com:
• ATM: After the order you have 4 days to make the payment in an ATM / home banking, using the data provided when confirming your order (entity / reference / value). If after the 5th day the payment is not completed the order will be canceled.
• Paypal: By selecting this means of payment you will be redirected to the page of PayPal where you must make the payment of your order
• On delivery: You can receive your order and pay directly to the carrier when you receive it.
• Bank Transfer: You can also choose to pay your order through a bank transfer to the account indicated at the time of checkout. Your order will be sent after verification of value entry into our account.
• Processing - The order is being processed by shipping services.
• Awaiting payment - The order has been processed by the shipping services and awaits payment to be issued.
• Completed - The order has already been processed and shipped by our services.
Important Note: Your order will only be processed after we confirm your payment.
Treatment and delivery of the request.
All items are packed in packaging for shipment. If external damage is detected on the product packaging, it must report this defect to the carrier at the time of delivery, also making reference to such damage on the document proving delivery. You should also contact us on 289 805 001.
Please note that a proof of delivery without reference to damages is equivalent to a product delivered in packaging in perfect condition.
1. CANCELLATION, EXCHANGE, REFUND OR RETURN OF ORDERS
To cancel your order:
You can cancel your order if it has not yet been shipped. To do this, you should contact us through the customer support number 289 805 001 and send us an email to express your decision to cancel the order.
At the email you will need to provide us with the order number.
Email to cancel order: firstname.lastname@example.org
In cancellation situations, the refund is guaranteed and, made by bank transfer.
If cancellation occurs after shipment, you must receive the order and, upon receipt of the order by the customer, the customer may exercise his right of Free Termination of Contract in the terms legally provided, and described below.
In this case the return costs are borne by the customer. These expenses are only the expenses with sending the articles whose order canceled.
ORDER EXCHANGES: The customer may exchange or return items purchased in the online store. The terms of exchanges and returns can be made up to 14 days after delivery.
The articles to be exchanged or to be returned must be in perfect condition, complete and properly packed in the original packaging and without any signs of opening or use.
The costs of transporting the return or exchange are the sole responsibility of the buyer.
In order to make an exchange of an order made in the online store, you must contact By Balonia Lda, and must be provided with the order data.
The articles should be sent to the following address:
Armazém 433B - Chelote 8005-442 Faro
Together with the article (s) you must inform the number of your order, name and reason for the exchange. When the order arrives at our warehouse, we will contact you.
Exchanges are not covered by discount codes that are in effect at the time of exchange.
ORDER RETENTION: The return of orders returned to our warehouse due to incomplete or wrong addresses, or absence of the customer at the address of delivery, is done by paying the postage (via ATM with a new refª), this payment being entirely the responsibility of the client.
Any and all orders can be canceled in the following situations:
- The ordered products are discontinued and are not available for delivery;
- Customer data is insufficient or false;
- Failure to pay the order within 4 (four) days after the date on which it was definitively effected implies the automatic cancellation of the same.
Law and Forum
These general conditions are governed by the Portuguese Law.
All disputes arising out of the interpretation or execution of this Agreement shall be settled by the Court of the District of Faro, with express waiver of any other dispute.
Alternative Dispute Resolution - RAL
In the event of a dispute, the consumer may resort to the Alternative Dispute Resolution Body - RAL
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Sito no Ninho de Empresas, Estrada da Penha, nº9 - 8005-131 Faro
Phone: 289 823 135
More information in Portal do Consumidor www.consumidor.pt
Law no. 144/2015 of 08 September 2015.